Clear support when plans change.

If you believe a charge was made in error or CiaoX AI was materially unavailable, email [email protected] within 7 days of your initial subscription charge. Include the account email and Creem order or subscription reference when available.

We review requests case by case, considering service use, the reason for the request, and applicable consumer-protection law. Approved refunds are processed through Creem to the original payment method. Processing time may depend on the payment provider.

You may cancel a paid subscription from the account billing portal. Cancellation stops future renewal; you retain paid access through the end of the current billing period unless otherwise required by law.

For billing help, contact [email protected].